Refund and Returns Policy

Overview

We want you to be happy with your order. This policy explains how returns, exchanges, and refunds work at WellChain Fit.

Returns

You may request a return within 14 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging. Contact us before sending anything back so we can confirm the return address, since orders are fulfilled and shipped directly from our supplier network.

Damaged, faulty, or incorrect items

If an item arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.

Shipping costs and delivery times

Shipping cost is calculated at checkout based on your delivery destination. Orders are shipped internationally from our supplier network; typical delivery time is 2–5 weeks depending on destination, and may vary during peak periods.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original Stripe payment method within 5–10 business days.

Non-returnable items

Items marked as final sale, gift cards, and products showing signs of use outside of normal inspection are not eligible for return.

Contact us

For any return, refund, or order question, contact us via the Contact page or WhatsApp +66 94 629 0218.